Frequently Asked Questions (FAQ)
We have collected a few frequently asked questions below to help guide you better. Should your question or concern still remains unaddressed you can call us or visit us in person. At Mount Pleasant Advanced Physiotherapy, we strive to deliver optimal patient satisfaction.
Frequently Asked Questions (FAQ)
How can I book an appointment?
Feel free to call us at 905-495-5410 and our friendly front desk staff will be there to assist you and answer any questions you may have about booking your first or follow up appointment. We are also working on an online booking system where you have full access to the schedules of all our therapists and select any service or free consult you want. It is a very convenient way of booking an appointment with a few clicks. Please note no pre-appointment payment is needed to book your appointment. We will get in touch with you to confirm your appointment.
I don’t know which service I need. How do I book an appointment?
We can help you figure out which service will best treat your condition. We provide a Free Complimentary Consult where you can get in touch with one of our registered therapists and have a one-on-one session where they will perform an assessment and inquire about the history of the condition. Then they will inform you about your condition and provide options for treatment. You can walk-in and also get a free consult if our therapists are not occupied.
Why do I have to book an Initial Consultation and not just treatment?
It is important that our therapists perform a full assessment of your health with a detailed patient history of the issue in order to form the appropriate treatment plan for your concern. It is important to note that every individual is different and thus, while a condition may be commonly treated often times, we need to customize it just for you to make it more effective. This allows us to provide the proper patient-centred care you deserve. Please note that treatment will be done during this appointment as well.
Do I need a medical referral?
No you do not need any sort of medical referral from your doctor or anyone else to access our services. If you or someone you know needs help with their condition or pain – they are more than welcome to contact us.
Will my appointment be painful?
Our goal is to get you walking out of our clinic pain-free. As such our therapists are specialized to use best, safe and effective treatments to assure your sessions are not painful. They will try their best to make sure you feel comfortable at every step. While it may be common for some people to experience discomfort during treatment, we can assure you that you will walk out of our clinic feeling much better.
What should I bring to my first appointment?
Your first appointment will include a thorough medical history and physical exam. So, we ask that you dress appropriately with loose clothing and covered. If you are a diabetic, this will include a complete diabetic assessment. If you use any accommodative devices, please bring them in and our staff and therapists will do their best to assist you while you recover with us. We ask that you bring a list of your current medications, and any reports like X-rays or blood reports. We ask that you arrive 15 minutes early to fill out any forms or address billing concerns or any questions.
Are the services or products you offer at your clinic covered by OHIP?
Unfortunately, no our services or products are not covered by OHIP but may be covered through your extended health insurance plan. Only certain clinics are registered under OHIP that you can search online however, be advised OHIP does not fully cover all costs.
Does your clinic provide direct billing to my insurance plan?
Yes! Our clinic does offer direct billing services to almost all insurance companies. You can check the slider below for a list of some of the major insurance companies. If you are unsure if your insurance company is covered, you can call us or visit us in-person. We can phone your insurance company and find out your coverage as well.
How do I know what my insurance plan covers?
Don’t worry! You can visit us in-person and we can call your insurance company to find out what services are covered under your plan and at what percentage and its maximum. We can also enable direct billing with your insurance company this way. Alternatively, you can call your insurance company and inquire about your coverage or check online either through their website or app.
What will the services cost?
Your first initial consultation will depend on which service you pick. You can visit our Fees page for more information on the specific charges for our services and products. Note: initial appointments include an assessment and treatment. If any further treatment is needed, the therapist will discuss with you the cost of the treatment, alternatives and its prognosis. Furthermore, we do offer Free Consult if you are unsure which service you need and just want a second opinion.
Will I have to pay out of pocket if my insurance runs out or does not cover the full amount?
Yes, we have to offer a fair service to all of our clients and thus, cannot allow write-offs. If your insurance runs out, you will have to pay for all of your other treatment sessions. Consequently, if your insurance does not cover the full amount of one visit then you will be expected to pay out of pocket the remaining amount. This way we ensure all of our clients are treated fairly. For example, if we allow write-offs specifically for you and expect another client to pay the full amount because their insurance covers the full amount, it is unfair for the other client as they are getting the same service but at a higher cost. This is also prohibited practice under Canadian Laws and the regulatory bodies that govern the professions of the services we offer.
I have never been to a physiotherapy clinic. What will happen?
Your first appointment will begin by your therapist asking you questions about your condition in order to gain a better understanding of the issue. This will be followed by an overall health assessment to determine the current state of your health and condition. After the extensive patient history and specific physical assessments, the therapist will educate you on the condition and help create a unique treatment plan to resolve it. All options will be discussed as well as the pricing and timeline of the treatment options.
What is the difference between a Chiropodist and a Podiatrist and which service do you offer?
The only difference between a Chiropodist and Podiatrist is the education and scope. Podiatry is a post-graduate program in the USA that is 4 years in duration and residency that grants the DPM title. Chiropody is a 3-year post-graduate program offered only in Ontario by the Michener Institute. Podiatrists are able to perform surgeries all the way to the bone such as bunion correction whereas Chiropodists which can only perform soft tissue surgeries such as ingrown toenails or tenotomy.
Where are you located?
We are conveniently located near Chingacousy and Bovaird Drive, Brampton. Our address is 5 Brisdale Drive, Unit 105. There is free parking and accessible spot right in front of our clinic. We are located besides a walk-in clinic and Kanda Optical. You can get directions here.
If you would like to book a free phone consult or try out our services, simply getting in touch with us by filling out the adjacent form.
+1 (905) 495-5410
105-5 Brisdale Drive
Brampton, ON L7A0S9
Direct billing for OTIP (Teacher's Plan)
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